orderbird Support

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  • Change language

    Go to Settings > Language and choose English or German:

  • Application for card payment: Digital signature

    Final spurt! Now all that's missing is your signature / the signature of all owners. By clicking on the button "Sign digitally" in the online form of Bambora you will be automatically redirected to...

  • Where to find the tax ID of your company

    You can find your company's tax number in the upper left corner of your last tax assessment notice from the tax office or, if you are new in business, on the tax number notification letter from the...

  • Item search

    You know the name of the item, but don't remember in which folder you put it? Use the search! Tap the magnifying glass to the left of the shopping cart ... … and start typing the item name.  When ...

  • Your feedback for our developers

    Your direct line to our development: You are missing a feature or found a bug? From now on you can send your ideas and hints directly to our software development. Open the menu and tap on "Your fee...

  • I cannot login to MY orderbird

    Forgot your password? Open my.orderbird.com and click on "Passwort vergessen". You will receive an email to make a new password. Please remember that you have the same credentials for MY orderbird ...

  • I did not receive the activation email

    You created an account on your MINI by orderbird but did not receive any email to activate your account? This is what you can do: Sometimes it takes a while for the activation email to arrive. Ple...

  • I made a typo in my email...

    Send us a message and tell us: the wrong email you entered your correct email We will correct the email for you and send a new registration link to you. 

  • x report

    The X-report is an interim report of a checkout day. All transactions are recorded in it. Since you can also reopen receipts during the checkout day - e.g. in the case of a return - the turnover is...

  • z report

    The Z-report is the finalized X-report and contains all sales data of a checkout day. This means that the data in the Z-report can no longer be changed, not even retroactively, neither by you nor b...