Your contact for questions about Worldline

Written by Jens B.

Last published at: July 17th, 2023

That's us :)!

We advise you on all topics related to your card payment, such as payouts, billing, contract data and conditions. Chat with us in MY orderbird or on your MINI device itself or send us a message.

Something is wrong with the billing? We will gladly check it!

If you want us to check a billing period, we need the following information and documents:

  • The information about which period it is.
  • The accounting files as .xlsx or .csv files for the period. You can find them in
  • The relevant orderbird Z reports. You can send them to us as an export file from MY orderbird, or you can scan or photograph the printed copies.

For your review, we need at least one week processing time, depending on the effort. Please be patient.