Warranty and Care - orderbird MINI

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Warranty and Care

Written by Jens B.

Updated at April 24th, 2023

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Starting
    First steps with your orderbird MINI Helpful information to get started Warranty information & care tips Card payment registration TSS and tax number
  • Working
    Deposit Users & Permissions Vouchers Daily work App settings
  • Analyzing
    MY orderbird - Analyze & export sales data MY orderbird - Digital receipts and receipt archive Everything about cashless payment with our partner Worldline American Express DATEV KassenSichV & GoBD Everything about cashless payment with and orderbird MINI our partner Nexi Germany
  • Cashbook
    Starting with your orderbird MINI cashbook Working with your orderbird MINI cashbook
  • Updating
  • Account and Hardware
    Info about your orderbird MINI Your MY orderbird account Multi user: you have more than one MINI device
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Übersicht

Duration of the warranty Care Tips

Duration of the warranty

  • Initial warranty: 1 year
  • for replacement devices: at least 90 days or until the initial warranty expires

Please note that the following actions will void the warranty:

  • Unauthorized installation of new software on the orderbird MINI.
  • Damaging or removing the "No Tear" sticker on the left side of the orderbird MINI.
  • Manual damage from impact of any kind and/or falls.

Care Tips

  • Protect your orderbird MINI
    • from excessive heat, e.g. from direct sunlight,
    • too low temperatures, e.g. from wind in winter,
    • from severe shocks, e.g. from being dropped,
    • water and other liquids.
  • You can use a soft, damp cloth for cleaning. Do not use cleaning agents that contain solvents!
  • Do not insert foreign objects into the card reader slot.
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Über die orderbird GmbH

Mit über 17.000 Kunden – Restaurants, Cafés, Bars, Clubs, Eisdielen und Biergärten – zählt orderbird zu den führenden Kassensystemen der Gastronomiebranche in Europa. Mit der mobilen Kasse orderbird MINI bietet orderbird darüber hinaus auch eine smarte Kassenlösung für Dienstleister, den Einzelhandel und das Handwerk.

Die orderbird GmbH wurde 2011 von Jakob Schreyer, Bastian Schmidtke, Patrick Brienen-Lucius und Artur Hasselbach gegründet und beschäftigt heute mehr als 130 Mitarbeitende.

Adresse

orderbird GmbH
Ritterstraße 12
D-10969 Berlin
Tel.: 030 208 983 098

Öffnungszeiten

Montag: 09:00 - 18:00 Uhr
Dienstag: 09:00 - 18:00 Uhr
Mittwoch: 09:00 - 18:00 Uhr
Donnerstag: 09:00 - 18:00 Uhr
Freitag: 09:00 - 18:00 Uhr
Samstag: Geschlossen (außer Notfall-Support)
Sonntag: Geschlossen (außer Notfall-Support)


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