Problems with printing?

Written by Jens B.

Last published at: July 17th, 2023

You have a problem printing your receipts? Here you will find the possible scenarios and the solution:

The receipt is empty

Are you using thermal paper? The thermal printer is using means of heat to print, which is only possible on thermal paper.

Check if the receipt roll is inserted correctly! Pay attention to the illustration in the receipt roll slot.

Via [Menu] > [Transactions] you can view the receipt and print it again: 

Paper jam

Possibly an unclean tear-off edge got stuck. Open the paper slot, take the receipt roll out and insert it again, so that the paper hangs out approx. 1 cm.

You can print the receipt again via [Main menu] > [Transactions]:  

Receipt printed too pale

Open the paper slot and carefully clean the top side with a small soft brush or a clean (!) soft toothbrush or a cotton swab.

Sometimes the printer has to warm up a bit. After a few prints, the writing will be clearly visible again.

Printer busy

If you see a small printer icon at the top left of the screen, it means that there is still a print job in progress. Just be patient - as soon as the process is finished, the printer will work again.

Nothing helps?

Please contact us via our contact form or via the chat on MY orderbird. We will then contact you to solve the problem remotely or, if necessary, to clarify the shipment of a new device.

Until then, you can send the invoices to the customers via MY orderbird by email. You can find instructions here: Send invoices by email.