Setting up your external scanner
Congratulations on the purchase of your external barcode scanner! In order to scan and book at lightning speed, you can connect your scanner to your orderbird MINI via the docking station. You can also find the instructions directly on your orderbird MINI in [Menu] > [Help] > [Quick Tutorials] at the very bottom. Set up Let's start with cable ...
Switching on orderbird MINI is not possible
A new day: You enter your store, switch on your orderbird MINI - but it doesn't react and the screen stays dark? Stay calm, take a deep breath and check the following tips one after the other... Is the cable defective? If the MINI won't boot up, it's more often due to a defective charging cable than the device itself. Connect the charging cable with...
Accessories for your orderbird MINI
Time for a level up for your orderbird MINI? Then take a look at what we have to offer and what helps you most in your daily work! Cash drawer You can use any manual cash drawer that does not need a connection to a printer or similar to function. Compactness sometimes comes with limitations so your orderbird MINI does not have a separate connection ...
Replacement of your orderbird MINI
Your orderbird MINI does no longer play along and a replacement of your favorite is inevitable? Even it's not nice, it's at least no problem (within the warranty). Find out now what is important for exchanging and putting into action a brand new orderbird MINI: The exchange If nothing helps, we will initiate an exchange of your orderbird MINI. You r...
How to change the receipt roll
This is how you insert a new receipt roll in the orderbird MINI: Turn your orderbird MINI to the back. Pull the small silver flap to open the receipt roll compartment. Take out the empty cardboard roll and put in a new one. The paper must run over the roll as shown in the picture in the receipt roll compartment. ...
Problems with printing?
You have a problem printing your receipts? Here you will find the possible scenarios and the solution: The receipt is empty Are you using thermal paper? The thermal printer is using means of heat to print, which is only possible on thermal paper. Check if the receipt roll is inserted correctly! Pay attention to the illustration in the receipt roll s...
Recommending orderbird MINI is worthwhile
Are you happy with your MINI and want to share the joy? And earn €50 in the process? Then convince other businesses to also get an orderbird MINI. If they use your personalized QR code, you'll both receive €50 as a referral bonus! Tap on [Menu] > [Recommend MINI] to get your personalized QR code. You can also print out the QR code for later use a...
The orderbird MINI basics
Switch on Press the power button on the right side of your orderbird MINI and hold it for a few seconds. The device is starting, the display lights up, and the card slot at the bottom glows blue. Switch off Press the power button and hold it for a few seconds. Tap on "Power off" and tap again to confirm. Your device will shut down. Restart Press the...
Security Check
Does your MINI annoy you with a forced reboot every day? If you see a timer of approximately 2 minutes at the same time every day and your MINI then reboots, then you observed a so-called "security check". Change the time for reboot You can easily change the time for the automatic reboot so it does not disturb your workflow. The check happens every ...
power saving mode
If your MINI glares at you menacingly red and refuses to connect to the mobile internet, then you have accidentally activated the energy saving mode. This is how you recognize the energy-saving mode: red bar at the top of the screen a "+" in the battery symbol Performance / functions are restricted, eg the mobile connection via the SIM card is not p...
Important things if you change the name or the ownership of your company or sell your device
In the event of a change of the company's name or ownership or the resale of the orderbird MINI, you must cancel your current orderbird MINI account. Afterwards, you have to create a new account. Step 1 | Cancel your current account At orderbird Write us a short message via mail or chat, ... on which date you would like to cancel your account, to wh...
Question, problem or feedback? Chat with us!
You have an urgent problem or question? Then use the orderbird MINI chat to reach us as quickly as possible. Quick answers in the chat on your orderbird MINI You can reach us directly via the chat in your orderbird MINI under Menu > Help and Feedback. In the MINI chat we will gladly help you with simple questions about usage and all other requ...
Change your bank information in MY orderbird
If you would like to deposit a new bank account for the debiting of your license with orderbird, you can easily do this at MY orderbird. No more worries about forgetting to pay your license on time. Important: Changing your bank details via MY orderbird only affects the license. If you want to change your bank details for Worldline payments, you can...
I did not receive the activation email
You created an account on your orderbird MINI but did not receive any email to activate your account? This is what you can do: Sometimes it takes a while for the activation email to arrive. Please check again in a few minutes. Did you also check your spam folder? Still not there? Send us a message and we will help....
I cannot log in to MY orderbird
You have set up your MY orderbird account, but now the login no longer works? Here are three tips that have often helped: Write your email address exactly as you did when you registered for MY orderbird. Please keep in mind, that the email address is case-sensitive. Make sure that no spaces are used (e.g. at the beginning or end). Forgot your passw...
Your orderbird invoices in MY orderbird
You are looking for an orderbird invoice? No problem! Because from now on, you can simply download your orderbird invoices at any time in the service portal via MY orderbird. For this, you need a PC or laptop to be able to save them directly. Let's go Log in to my.orderbird.com with your MY orderbird access data via your PC/laptop. Click on Setting...
How to change your MY orderbird e-mail address
Everything in life changes, so do email addresses. This is what you do if you want to have a different email address for MY orderbird. Email us from the current MY orderbird email address, in which you tell us the new MY orderbird email address. It looks like this: "I hereby request that my current MY orderbird email address, oldAdress@provider.xy...
All about your license
Starting The monthly license - the flexible standard To work with orderbird MINI, you need a license. By default, the orderbird MINI runs with a monthly license. This is activated automatically as soon as... you create your account on MY orderbird and you have started your first checkout day on the orderbird MINI. The fee for the monthly license is ...
The EU Data Protection Regulation (GDPR) - Information and DPA download
Since May 25, 2018, the regulation for the protection of the data of European citizens has been in force: the EU General Data Protection Regulation (GDPR). As part of the GDPR, you as an entrepreneur are also obliged to ensure that the personal data of your employees and your guests (e.g. name, address, telephone numbers) are protected and processed...