Why does my MINI shut down when printing? - orderbird MINI

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Why does my MINI shut down when printing?

Written by Valeria M.

Updated at July 10th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

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Keep your MINI going strong

You need a receipt, but your MINI suddenly shuts down?

Especially in extreme temperatures – whether it's freezing cold or blazing hot – this can happen when using the device on the go. The reason: the built-in thermal printer doesn’t always cope well with harsh weather conditions. While we can’t fully prevent hardware-related issues, you do have a simple alternative: skip the paper printout and use a digital receipt instead:

  • You can easily send digital receipts by email: Send invoices by email 
  • Or show the digital receipt directly on the screen – no printing required: eReceipt

Keep your MINI going strong

To make sure your orderbird MINI runs as smoothly as possible, we recommend the following:

  • Protect the device from wind, moisture, and extreme temperatures.
  • Keep the battery well charged or connect the MINI to a power source whenever possible.
 
print device troubleshooting

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About orderbird

With over 17,000 customers — restaurants, cafés, bars, clubs, and beer gardens — orderbird is one of the leading Point of Sales systems for the hospitality industry in Europe. With the mobile POS system orderbird MINI, orderbird also offers a smart cash register solution for service providers, retailers, mobile hospitality, and the crafts.

orderbird was founded in 2011 and today employs more than 120 people.

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orderbird GmbH
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Phone: 030 208 983 098

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