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Working

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Starting
    First steps with your orderbird MINI Helpful information to get started Warranty information & care tips Card payment registration TSS and tax number
  • Working
    Deposit Users & Permissions Vouchers Daily work App settings
  • Analyzing
    MY orderbird - Analyze & export sales data MY orderbird - Digital receipts and receipt archive Everything about cashless payment with our partner Worldline American Express DATEV KassenSichV & GoBD Everything about cashless payment with and orderbird MINI our partner Nexi Germany
  • Cashbook
    Starting with your orderbird MINI cashbook Working with your orderbird MINI cashbook
  • Updating
  • Account and Hardware
    Info about your orderbird MINI Your MY orderbird account Multi user: you have more than one MINI device
+ Mehr

Deposit

  • Add and apply a deposit
  • Return a deposit
  • About handling deposit
  • Charge a deposit during sale

Users & Permissions

  • Add and assign roles
  • Add and manage users

Vouchers

  • Vouchers: A summary
  • Single-purpose Vouchers
  • Multipurpose vouchers

Daily work

  • Receipt for entertainment expenses / Hospitality receipt
  • Printing a copy of receipts
  • orderbird MINI Cashbook
  • Negative amounts
  • Add notes to an item
  • Ordering and checkout
  • Items with a free price: sell, create on-the-go and select existing ones
  • Item search
  • QR code on your receipts
  • Grant and manage discounts
  • Refund in the same shift
  • Refund from closed shifts
  • Change calculator
  • Enable quick checkout
  • Tip query
  • Manage items in your cart
  • What happens to my TSS if I have internet problems?
  • Invoice payment
  • Card and contactless payments
  • Use the built-in barcode scanner
  • Restrict the use of custom discounts
  • Closing the shift
  • eReceipt
  • Inherit prices and tax rates of the folder to products
  • I forgot my PIN!
  • Send invoiced by email

App settings

  • Where to "start orders" after payment
  • Hide folders
  • Always print a receipt
  • Customize your receipt and keep it up to date
  • Customize or hide "In-House" & "Take Away" ordering methods
  • Print test receipt
  • Turn off display automatically
  • Change language
  • Adjust display brightness
  • Print your logo on the receipts
  • Manage payment methods
  • Set or deactivate the PIN lock
  • Working with favorites
  • Change order
  • SIM card, mobile network and WLAN
  • Darkmode

Popular Articles

  1. The obligation to issue receipts in Germany (Belegausgabepflicht)
  2. Step 1 - Set up your MY orderbird account and activate the online TSE in one step!
  3. DATEV setup Step 1: MY orderbird
  4. I cannot log in to MY orderbird
  5. Step 4 - Add your item list: Folders and items
  6. Question, problem or feedback? Chat with us!
  7. Warranty and Care
  8. Step 3 - First Login on your orderbird MINI
  9. CSV export: advanced sales analysis

About orderbird

With over 17,000 customers — restaurants, cafés, bars, clubs, and beer gardens — orderbird is one of the leading Point of Sales systems for the hospitality industry in Europe. With the mobile POS system orderbird MINI, orderbird also offers a smart cash register solution for service providers, retailers, mobile hospitality, and the crafts.

orderbird was founded in 2011 and today employs more than 120 people.

Address

orderbird GmbH
Ritterstraße 12
D-10969 Berlin
Phone: 030 208 983 098

Opening hours

Monday: 09:00 - 18:00 Uhr
Tuesday: 09:00 - 18:00 Uhr
Wednesday: 09:00 - 18:00 Uhr
Thursday: 09:00 - 18:00 Uhr
Friday: 09:00 - 18:00 Uhr
Saturday: Geschlossen (außer Notfall-Support)
Sunday: Geschlossen (außer Notfall-Support)


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