Refund in the same shift
Just sold an item and got it already returned? No problem on the same shift in your orderbird MINI!
- Open [Main Menu] > [Transactions]
- Open the invoice you want to refund. You can find it by the receipt number or paid amount.
- Tap on the three dots at the upper right. Then tap [Issue refund].
You can only refund an invoice in full, not individual items! - Provide a reason for the chargeback. You can choose from "Mistyped" (Vertippt), "Complaint" (Reklamation), "Training/test booking" and "Other". If you choose “Other”, you can enter your own reason.
- Tap [Refund] in the top right.
- A receipt for the refund is automatically printed out.
Attention!
Card payments are credited back to the cardholder's account when you refund the receipt!
Refunded receipts will no longer be available the receipts section of MY orderbird. But all refunds are documented in your reports.